Introduction
This privacy policy sets out how Sunbeam Corporation Limited, distributor of FoodSaver® (Sunbeam) handles your personal information.
Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
Sunbeam’s privacy policy is based on openness. Where we request information from you, we will generally state the purpose(s) for its use and to whom it may be disclosed.
Our website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
The type of personal information you may provide to us includes your name, address, email address, telephone, mobile phone number, facsimile number, business name, credit card particulars, bank details and ABN or ACN number.
If you choose to share any content with another person, we will ask you to provide a valid email address for that person.
By providing your personal information to Sunbeam in this way, including by completing on-line forms and email, you agree to the collection of that information in accordance with this privacy policy.
Unless you apply to become a registered user of our website by creating a MySunbeam account or ordering goods from our website as a guest, you can generally visit our website without telling us who you are or revealing other personal information.
We collect personal information from you for a number of reasons, including to:
If you do not provide us with your personal information, we may not be able to provide you with these services.
If you choose to use our website to share content with another person, we will use the recipient’s email address to provide that service, but will not use that email address for any other purpose.
Credit Reporting Information
Sunbeam also collects financial and trading information from customers in order to establish and manage business and customer relationships. This information is securely held for internal accounting and administration purposes associated with the provision of products and services (including the extension of commercial credit) to customers and in order to enhance our business relationship and level of service.
Collection of commercial credit information is undertaken only with consent. To complete an application to open an account or extend commercial credit we may ask you to provide information including your: business structure, trading history, details and value of trading premises, plant and equipment and forms of security over these assets.
Sunbeam may receive commercial credit information about you from a credit reporting body (currently Veda), or trade referees provided by you. Sunbeam may also disclose limited commercial credit information about you to third parties where you have nominated Sunbeam as a trade reference, solely to fulfill this purpose. Commercial credit information will only be used to assess your credit worthiness. It will not be used for the purposes of pre-screening of direct marketing by a credit provider, and will not be disclosed to entities outside Australia.
To the extent that the customer is an unincorporated entity, this is personal information covered by this policy. Information about corporate customers, which is about an identifiable person, is also personal information covered by this policy. Sunbeam does not have a practice of collecting or holding consumer credit information covered by the Credit Reporting Privacy Code.
Enquiries for access to or correction of commercial credit information or credit eligibility information, or complaints about the failure of Sunbeam to comply with the Privacy Act 1988 (Cth) or the Credit Reporting Privacy Code (if this binds Sunbeam), can be made as set out below under “Access and Correction” and “Queries and Complaints”.
Social Media
To customise your user experience on our website we will provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Pinterest. By connecting to your MySunbeam account through these third-party social networking services, you are authorising Sunbeam to access and use certain information from your social network profile. You can opt-out of authorising Sunbeam from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Rate and review
If you provide a review or rating for a product using the Sunbeam website, we reserve the right to publish part or all of your review or rating on our website, together with your first name and suburb.
Disclosure to Third Parties
Sunbeam recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
The third parties we will typically share your personal information with include companies in our own corporate group (including Sunbeam Australia), your authorised representatives and service providers which we use to conduct our business, functions and activities. These organisations may be involved or conduct:
We will take reasonable steps to ensure that your personal information is disclosed to such third parties only in accordance with this privacy policy and on a confidential basis.
Information Transfer
If we disclose personal information in countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws. Some of Sunbeam’s databases are stored in servers located outside Australia – in countries such as the United States and Japan.
Website data and cookies
When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used for statistical and website development purposes only.
A cookie is a piece of information that our web server may transfer to your hard drive for record-keeping purposes. The cookie is stored on your computer, but does not identify you or give us any information about your computer. Cookies can facilitate your ongoing access to and use of our website. They allow us to track usage patterns and to compile data that can help us improve our content and target advertising. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with features such as browser history, merchandise transactions or registered services.
Sensitive Information
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information.
Security
The security of your personal information is of great importance to us, and we take reasonable steps to:
You can help us keep your information secure by keeping any user names, passwords or profiles used on our website confidential. The information collocation process utilised by Sunbeam uses HTTPS and is secured by 128bit SSL encryption.
We will endeavour to destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
Access
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. We appreciate you assisting us by letting us know if your personal information has changed.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out below. We will need to verify your identity before meeting your request, which we may require in writing, and we will process it in a reasonable time.
Queries and complaints
If you have any queries relating to our privacy policy, you have a concern or believe that a breach of this privacy policy may have occurred, you may contact our privacy policy by email, post or telephone as follows:
The Privacy Officer
Sunbeam Corporation Limited
Unit 5-6, 13 Lord Street
Botany NSW 2019
P: 1300 797 751
E: privacyofficer@sunbeam.com.au
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.
Updates
From time to time, Sunbeam’s policies will be reviewed and may be revised. We reserve the right to change this privacy policy at any time and notify you by posting an updated version on our website at www.sunbeam.com.au